Last week I purchased a new HD from Dave’s River Valley HD. I was aggressive in my search starting with the local dealers in Minneapolis. On Sunday night, I requested a internet quote from several outstate dealers, including from Dave’s, expecting a response on Monday.
Dave himself responded to my email on Sunday saying they were closed Sunday/Monday but he would call me Monday. After speaking on Monday I drove down to Mankato Tuesday night. When I walked in about 5:00pm I asked for Dave. I was greeted by “You must be Kris, Dave is expecting you.”
Over the next hour I purchased the bike we discussed over the phone, with no surprises. His staff of Levi, AJ, Rob and Luke, all greeted me and helped answer questions and select accessories. This was my 13th new motorcycle purchase and hands down the best buying experience I’ve had in over 20 years! On Saturday when I picked up the bike, I was greeted with the same level of customer experience. Colleen and Nichole also greeted me and helped with additional items I purchased including a helmet. If you are looking for a new HD go see Dave & Colleen. You will be smiling as you ride out of their shop!!
- Kristopher Bearson